Privacy Policy
Effective Date: 01/01/24

1. Introduction

Kelly Floors LLC (“we,” “us,” “our”) is committed to safeguarding your privacy when you visit our website (the “Website”), request quotes, purchase or install flooring solutions, join our mailing list, sign up for services, or otherwise engage with our business. This Privacy Policy explains what information we collect, how we use it, with whom we may share it, how we protect it, your rights in connection with your information, and how to contact us.
By using the Website or engaging with us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information about you in several ways:

a) Information you provide to us

  • When you request a quote, fill out a contact form, sign up for a newsletter, make a purchase or installation request, contact us by email, phone or in person, we may collect your name, mailing address, email address, phone number, billing/payment information (processed through a secure third-party processor), project details (type of flooring, location, installation date), and any other information you choose to provide.

  • When you request services (commercial or residential), we may collect information relevant to the project (business name, property address, project scope, budget, timeline).

  • When you correspond with us (feedback, inquiries), we collect the contents of your communication and your contact details.

b) Information collected automatically

  • When you access our Website, our systems and service providers may automatically collect device and usage information such as your IP address, browser type and version, operating system, referring URL, pages visited, date/time of access, time spent on pages, click-streams and other technical usage data.

  • We may use cookies, web beacons, embedded scripts and similar technologies to monitor your Website usage and track certain activities for analytics and user-experience improvement.

c) Information from third parties

  • We may receive information about you from third-party sources (for example analytics providers, marketing partners, social platforms if you link an account) and may combine that information with what we already have.

  • For example, if you log in via a social media platform or we receive marketing referral data, we may incorporate that with our records.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process your quote requests, service/installation bookings, purchase orders and to provide the requested services (including confirmations, invoices, status updates, and follow-up communications).

  • To send you communications about your project, purchase, services or installations (for example: appointment reminders, installation schedule updates, product availability).

  • To send you newsletters, updates, promotions, new flooring solutions, commercial offerings, service enhancements — unless you opt-out.

  • To maintain and improve our Website, services, user experience and business operations by performing analytics, monitoring usage patterns and internal business and marketing analysis.

  • To detect, prevent and respond to fraud, unauthorized access, security or technical issues; protect our rights and property; enforce our terms; and comply with legal/regulatory obligations.

  • To fulfil any other purpose for which you provided the information or as otherwise permitted by law.

4. Sharing Your Information

We will not sell your personal information for profit. We may share your information as follows:

  • Service providers and partners: We may share information with third-party service providers who perform functions on our behalf (such as payment processors, website hosting/maintenance, email communications, analytics providers, installation contractors/sub-contractors, CRM systems).

  • Legal and regulatory disclosures: We may disclose your information if required by law, legal process, court order or governmental request; or to investigate suspected wrongdoing, respond to security incidents, protect our rights or property, or the safety of our clients/customers.

  • Business transfers: If Kelly Floors LLC is involved in a merger, acquisition, sale of assets or other transaction, your information may be transferred as part of that transaction — and will remain subject to confidentiality and permitted uses consistent with this policy.

  • With your consent: We may share your information for other purposes if you provide explicit consent.

5. Your Choices and Rights

You have certain rights and choices regarding your personal information:

  • You may opt-out of receiving marketing or promotional emails (such as newsletters or special offers) by clicking the “unsubscribe” link in any such email or by contacting us directly.

  • You may request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your data, or request restriction on the processing of your personal data.

  • Depending on your jurisdiction and applicable data-protection laws, you may have additional rights (such as data portability, right to object to processing, etc.).

  • You can disable or remove cookies and tracking tools via your browser settings; however, this may affect your experience on the Website or limit certain features.

6. Cookies and Tracking Technologies

We use cookies, web beacons, embedded scripts and similar technologies to collect usage information, manage your session, remember your preferences, improve the Website experience, and understand how visitors interact with our site.
You may decline or disable cookies via your browser settings; however, some features or pages of the Website may not function properly without cookies. We may also employ third-party analytics tools (e.g. Google Analytics) to assist in understanding how users engage with our Website.

7. Data Security and Retention

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to authorized personnel and service providers who need the information to perform their roles.
We retain personal information as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes. After that period, we either delete or anonymize the information.

8. Children’s Privacy

Our Website and services are not directed to children under the age of 13 (or any higher age required under applicable law). We do not knowingly collect personal information from children under that age without parental or guardian consent. If you believe we have inadvertently collected information from a child under that age, please contact us and we will take steps to delete that information.

9. International Users

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States or other jurisdictions where our service providers operate. By using the Website and providing information, you consent to such transfer, storage and processing.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on the Website and update the “Effective Date” above. We encourage you to review this Privacy Policy periodically. If the changes are material, we may provide additional notice (for example via email).

11. Contact Us

If you have any questions, comments or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us at:

Kelly Floors LLC
4107 Harvard Pl.
Frederick, Maryland 21703
Phone: 240-436-6400
Email: info@kellyfloorsllc.com 
Website: www.kellyfloorsllc.com